How do I contact support fastest?

Use the contact form on this page or email feedback@weatherfusion.app for direct support.

Why is WiFiLogger not discovered?

Most cases are local network issues: ensure your device and WiFiLogger are on the same LAN and local network access is allowed.

What should I include in a bug report?

Describe what happened, expected behavior, and your provider; Weather Fusion reports already remove credentials.

Support

For support or bug reports, use the form below, email [email protected], or join our Discord server.

You can also report issues from the app: Help > Report Bug (macOS) or Settings > Report Bug (iOS). Reports include recent station data and app configuration, with credentials removed.

Quick answers

How do I contact support fastest?: Use the contact form on this page or email [email protected] for direct support.
Why is WiFiLogger not discovered?: Most cases are local network issues: ensure your device and WiFiLogger are on the same LAN and local network access is allowed.
What should I include in a bug report?: Describe what happened, expected behavior, and your provider; Weather Fusion reports already remove credentials.

Contact

FAQ & Help

Troubleshooting WiFiLogger

Can’t find the WiFiLogger device: Ensure your Mac or iPhone/iPad is on the same network as the WiFiLogger and that the logger is configured. Allow Weather Fusion to access the Local Network in System Settings. If needed, restart the weather station console.
Connected, but no data: After starting the console, it may take a short time before data appears — especially when the transmitter battery is low.
No data from a Davis station: Check console and transmitter batteries, confirm the transmitter is within range, and reduce interference from other stations.
Restart the device: Go to Settings > WiFiLogger Settings > Restart WiFiLogger.
Refresh manually: Press ⌘R on macOS, or pull down to refresh on iOS.

Network access tips

Keep WiFiLogger and your device on the same local network; avoid VPNs or strict firewalls during setup.
If prompted, allow Local Network access (System Settings > Privacy & Security > Local Network).
If discovery fails, enter the WiFiLogger IP manually and try again.

Privacy

Read our Privacy Policy. During pre-release testing, Weather Fusion may send limited usage and error telemetry with session-only identifiers and without credentials, station IDs, precise coordinates, or contact details in telemetry payloads. If you choose to send a bug report, it may include app and device configuration plus recent observations with credentials and network identifiers removed. We keep support reports only as long as needed and do not share telemetry or support reports for marketing or profiling.